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We start our service days at 8am and end our day at 5pm (Monday – Friday) You will be assigned a service day. We can come at any time during that service day. We try our best to accommodate special request, but it is not always possible due to our routes vary by geographic area. We appreciate your patience and understanding!

No, you do not have to be home as long as we have access to the to your yard and dogs are not aggressive.  But aggressive dogs are to be in home while our Field Tech is servicing your yard. If while during servicing and dogs show any sign of aggression, we will have to exit the yard and wait till dog is put in home by Client. If Client is not home and not able to put dog away we will skip service and return on next scheduled service day.

For cat parents please have your litter box ready for service day (front door, yard, or brought to garage) 

No! We don’t do contracts, but services are to be Pre-Paid prior to services for security.

You can cancel services with us free of hassle, no cancellation fees, and your prepayment refunded. 

We also can pause your account instead of canceling services completely. If you just need it paused.

We accept Zelle for payment for a secure safe payment. We accept payments prior to service for security. We are a Pre-paid service company. 

If we are unable to access the yard for service. Due to a locked gate or aggressive dog. We still charge for the service due to the time taken to have you on the schedule, drive time, & gas. $4.99 fee will be added to next billing schedule.

If you do not need service for any scheduled day. Please let us know at least 24 hours in advance. 

If you have a padlock on your gate, we ask that you please make sure it is unlocked on your service day or give us the code to the padlock so we can access the yard.